Refund Policy

First Bag "Catch and Release" Guarantee

We know from thorough taste testing that most dogs and cats will love Simply Naked, but if for any reason your four-legged family does not, we will be happy to refund you your money back for one bag of any 4 lb. Simply Naked.

Our 11 lb. and 24 lb. bags of Simply Naked are not eligible for the Catch & Release refund guarantee.

We encourage you to purchase a small bag or our Trial Pack to ensure your pet likes the food before purchasing larger quantities.

Terms and Conditions

• This refund policy applies only to your first 4 lb. bag of Simply Naked
• We will refund the cost of one bag only and one refund per household. This applies only to your first order with us.
• This only applies to food purchased directly from Boat to Bowl Pet Food either over the phone or from our website at www.boattobowlpetfood.com. We are not able to refund you the purchase price of foods brought from retailers or online through websites other than our own website.
• Claims must be made within 15 days of purchase.
• We will refund you the delivered cost of the food – Other costs such as shipping or postage are not refundable.
• Refunds will be processed using the same payment method that was used at checkout.
• Unfortunately, once an order has been placed, a coupon code cannot be applied retroactively. The coupon code must be applied at checkout. All orders are final once placed.
• Unfortunately, we cannot provide refunds on gift cards.

We are unable to ship to PO Boxes. Please provide a valid physical address before placing your order to expedite the shipping process and to avoid any potential delays with your package. We want you to get your products as quickly as possible!

How to Request a Refund

If you are having an issue with your order and would like to request a refund, please email customerservice@simplynakedpetfood.com and include your name, address, order number, and reason for refund request.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Our Return Policy

Since this is a consumable product, we do not accept returns. However, if you've received a refund for your order, we kindly encourage you to donate the Simply Naked product to a friend, family member, or local animal shelter to ensure it doesn’t go to waste.

Subscription Management

We send an email 48 hours before your renewal to inform you, therefore we're unable to refund any unwanted renewals. In order to receive a refund on a subscription you must cancel at least 1 business day before you are charged for the order. This can be done via the customer account portal or by sending us an email.

Management of subscriptions is the customers full responsibility. Boat to Bowl is not responsible for the management of the creation of multiple subscriptions, accounts created with multiple email addresses, or addresses with typos. Please make certain all of your subscriptions are canceled. Our team is always happy to help sort out any account errors or duplicates, please have patience as we do our best to get things sorted for you.